Frequently Asked Questions
Everything you need to know about Soul Origin fresh food and delivery.
How do you ensure the freshness of your food during delivery?
We use specialized temperature-controlled packaging and express couriers to ensure that every meal arrives at your doorstep as fresh as it was when it left our kitchen.
Do you offer options for specific dietary requirements?
Yes, we provide a wide range of gluten-free, dairy-free, vegan, and vegetarian options. You can use the filters on our menu page to find meals that suit your dietary needs.
What is the order cutoff time for next-day delivery?
To receive your order the following day, please ensure your order is placed before 2:00 PM local time. Orders placed after this time will be processed the following business day.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive an SMS and email containing a tracking link so you can monitor your delivery's progress.
What is your policy on returns or damaged items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is not up to our quality standards, please contact our support team within 24 hours for a full refund or replacement.
Are your packaging materials recyclable?
We are committed to sustainability. Our meal containers are 100% recyclable, and our insulated liners are made from biodegradable materials.